Refund policy

30-Day Money-Back Guarantee

At HlfShop, your satisfaction is our priority. If you’re not fully happy with your Herbalife purchase, you may return it within 30 days of receipt for a full refund or exchange. To start the return process, simply contact us to request a Customer Refund Form, and we’ll provide you with the return address. Send the completed form along with the product to us.

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Product Exchange Policy

Need to exchange a product? At HlfShop, it’s simple. You can request an exchange for any Herbalife nutrition or personal care item within 30 days of delivery. Just contact our support team and we’ll guide you through the steps. For your convenience, we’ll also cover the cost of return shipping.

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Damaged or Defective Items

If your order arrives damaged or defective, we’ll make it right. Please notify us within 30 days of receiving the product, and we’ll send you a replacement free of charge. Return shipping costs for the defective item are also covered by us.

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Lost or Stolen Returns

Please note that HlfShop cannot be held responsible for any return shipments that are lost or stolen. To protect your return, we recommend using a tracked and insured shipping method with delivery confirmation.

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Processing Time

Once your return reaches our warehouse, we typically process refunds or exchanges within 2 business days. Please note that there may be a brief delay between the delivery of your return and our confirmation of receipt.